Join us as an ICT Support Technician and be a part of a team that makes a real difference. We are seeking a dedicated IT professional with a passion for technology and a heart for service. In this role, you will provide essential technical support to our staff, ensuring that our systems operate smoothly so we can continue our vital work in the community. Your responsibilities will include troubleshooting hardware and software issues, maintaining our helpdesk, and offering timely technical assistance to our team members. If you have a knack for problem-solving, excellent communication skills, experience working on an ICT Helpdesk and a desire to support a great cause, apply today and help us continue our mission to make sure no life is half lived.
- Responsibilities:
- Technical Assistance: IT support technicians assist computer users by installing, configuring, testing, and upgrading computer software and hardware.
- Problem Resolution: They detect and resolve technical issues, acting as standby system technicians to provide solutions promptly.
- Network Maintenance: These professionals maintain company networks to ensure optimal performance.
- Training: They train computer users on new systems through technical demonstrations.
- Customer Support: IT support technicians provide solutions over the phone, via email, or face-to-face.
- Routine Maintenance: They perform routine maintenance on computer and network systems, including diagnostic tests and record-keeping.
- Collaboration: They work with tech specialists to develop and implement IT support strategies.
- Feedback and Improvements: Monitoring equipment use, obtaining customer feedback, and making adjustments for service improvements.
- Qualifications:
- Education: An Associate’s degree in computer science, networking, or a related discipline is typically required.
- Experience: 3-5 years of experience providing generalist ICT administrative expertise in a medium or large-sized business
- Skills: Communication, problem-solving, and interpersonal skills are essential
If you are interested in this post, please see our website at: where you will be able to apply online or contact the HR Department via email to [email protected]